Production of unambiguous contracts, which clearly identifies roles and responsibilities, and contains change management procedures.
Management of the contract by developing clear communication procedures.
Use of key performance indicators (KPIs) for monitoring performance in terms of cost, quality and time.
Relationship management
Help the client to adopt and maintain an appropriate relationship between sponsor and vendor.
Help the client to remain attractive to their sponsors or vendor.
Where a long-term relationship becomes part of the sponsor’s strategy then C&OSL will assist them to develop processes based on mutual understanding and shared risk.
Outsourcing
Support vendor selection by helping the client to identify their requirements and the most cost effective solution for the phase and study type.
Provide guidance to sponsor’s on identifying appropriate vendors, how to ensure that they have the expertise, financial stability and comply with regulatory requirements.
Help sponsors to develop vendor surveillance leading to an efficient selection process.
Work with vendor organisations to help them to respond to client requirements effectively, prepare for sponsor audits, and provide guidance on maintaining their attractiveness to their sponsors.
Network Links
GLP/GCP/GMP auditors
IT hardware / software and change management specialists
